Our Commitment to Getting Things Right
Accuracy is one of Calfiny’s core values.
We work hard to ensure our calculators, educational guides and financial information are accurate, clear and regularly updated.
However, no website is perfect.
If we make a mistake, we believe the right response is to correct it promptly, explain the change where appropriate and continue improving the platform.
This Corrections Policy explains how we handle errors and updates across Calfiny.
Why Corrections Matter
People rely on financial information to make important decisions.
Even small inaccuracies can create confusion.
That’s why we treat every reported issue seriously, whether it relates to:
- a financial calculation
- legislation
- factual information
- grammar or spelling
- broken links
- outdated guidance
- unclear explanations
Correcting mistakes is part of maintaining trust.
Our Approach
Whenever an issue is identified, we aim to follow the same process.
1. Review
We investigate the reported issue.
This may include checking:
- official guidance
- legislation
- calculation methodology
- published rates
- supporting sources
We do not make changes until we are satisfied that the correction is appropriate.
2. Verify
Where possible, we verify information using authoritative sources.
Examples include:
- HM Revenue & Customs (HMRC)
- GOV.UK
- Financial Conduct Authority (FCA)
- Bank of England
- Office for National Statistics (ONS)
- Student Loans Company
Where clarification is needed, we may review multiple reliable sources before making a correction.
3. Update
Once verified, we update the relevant page, calculator or supporting content.
Depending on the nature of the issue, this may involve:
- correcting factual information
- updating calculator logic
- revising assumptions
- improving explanations
- replacing outdated references
- updating official rates or thresholds
4. Review Again
After changes are made, we review the page to ensure the correction has not introduced unintended issues elsewhere.
Types of Corrections
Not every update is the same.
Examples include:
Factual Corrections
These include incorrect financial information, legislative references or explanatory content.
These are prioritised for review.
Calculator Corrections
If a calculation or methodology contains an error, we aim to correct it as quickly as reasonably practicable.
Where appropriate, we also review related calculators that may use the same methodology.
Legislative Updates
Financial rules change regularly.
When legislation changes, affected calculators and educational content are reviewed and updated where necessary.
These updates are not corrections in the traditional sense, but they form an important part of maintaining accuracy.
Editorial Improvements
Sometimes a page may be technically correct but difficult to understand.
In these cases, we may update wording, examples or explanations to improve clarity without changing the underlying information.
Technical Corrections
We also correct issues such as:
- broken links
- formatting problems
- accessibility improvements
- display issues
- technical bugs affecting calculators
Reader Feedback
Many improvements begin with feedback from our readers.
If you believe you’ve found:
- an incorrect calculation
- outdated information
- unclear wording
- a broken feature
- a missing source
- an accessibility issue
we encourage you to contact us.
Constructive feedback helps improve Calfiny for everyone.
How to Report an Error
If you contact us about a possible error, it helps to include:
- the page URL
- the calculator or article title
- a description of the issue
- the figures entered (if relevant)
- the expected result (if known)
- links to supporting information where available
- screenshots, if helpful
Providing this information allows us to investigate more efficiently.
Our Response
Every report is reviewed individually.
Where appropriate, we may:
- investigate further
- verify the information
- update the page
- improve the explanation
- make no change if the existing information is correct
Not every suggestion will result in a correction, but every genuine report helps us maintain the quality of the platform.
Transparency
Where significant corrections are made, we may update the page’s “Last Updated” date.
For substantial changes affecting methodology or legislation, we may also revise related educational content to ensure consistency across the website.
Our aim is to improve the entire reader experience, not simply fix individual pages.
Continuous Improvement
Calfiny is designed to improve over time.
Every correction, update and enhancement helps strengthen the quality of the platform.
Rather than viewing corrections as failures, we view them as an important part of maintaining accuracy and trust.
What This Policy Does Not Cover
This policy relates to corrections made by Calfiny.
It does not apply to:
- changes made by third-party websites
- changes to government policy after publication
- differences between calculator assumptions
- personal financial circumstances
- individual interpretations of financial legislation
Readers should always consider the assumptions and limitations explained within each calculator.
Our Commitment
We aim to:
- investigate reported issues fairly
- correct verified errors promptly
- explain calculations clearly
- review affected content where necessary
- continually improve the quality of Calfiny
Trust is earned through openness, accuracy and a willingness to improve.
Looking Ahead
As Calfiny grows, updates and corrections will increasingly be supported by our shared Financial Brain.
This central system will help ensure that when official rates, thresholds or methodologies change, updates can be applied consistently across all relevant calculators and educational content.
Our long-term goal is to make improvements faster, more consistent and easier to verify.
Contact Us
If you believe you’ve identified an error, we’d genuinely like to hear from you.
Please contact us through our Contact page.
Thank you for helping us make Calfiny better.